Refund policy

At ShopAcee.com we are committed to providing quality products and excellent customer
satisfaction. Please carefully review our Refund & Exchange Policy before making a purchase.
1. General Policy
All sales are considered final once orders have been processed, confirmed, or dispatched. We
do not offer cash refunds except in cases involving verified merchant errors, defective items, or
incorrect products delivered.
Eligible returns may qualify for:
● Exchange
● Store Credit
● Replacement Item
2. Reporting Issues
Any issue regarding:
● Wrong item received
● Defective product
● Missing item
must be reported within 24–48 hours of delivery through our customer support channels, via
email .( put email address )
Failure to report within this timeframe may result in the request being declined.
3. Eligibility for Returns & Exchanges
To qualify for a return or exchange, items must:
● Be unused and unworn
● Be unwashed and unstained
● Have all original tags attached
● Be returned in original packaging
● Show no signs of styling, damage, or alteration

We reserve the right to reject any item that does not meet these conditions.
4. Product Information
Please carefully review all:
● Product descriptions
● Measurements
● Sizing guides
● Color details
● Product captions
before placing an order.
We are not responsible for incorrect selections made by customers after all relevant product
information has been provided.
5. Exchange Policy
Exchanges are only approved under the following circumstances:
● Wrong item sent by us
● Defective item
● Shipping/delivery error caused by us
Exchange approval is subject to product inspection upon return.
6. Shipping Costs
● Customers are responsible for all return shipping costs unless the error originated from
our end.

We recommend using a reliable trackable shipping service, as we are not responsible for lost
return packages.
7. Non-Returnable / Final Sale Items
The following items are not eligible for return, exchange, or refund:
● Sale or clearance items
● Promotional or flash sale purchases

● Intimate or hygiene-sensitive items
● Gift cards
● Customized or altered items
● Used or damaged products caused after delivery
8. Defective or Incorrect Orders
If you receive a defective or incorrect item, please contact us immediately with:
● Your order number
● Clear photos/videos of the item
● Description of the issue
Upon verification, we will arrange:
● A replacement
● Exchange
●
● Or full refund where applicable
9. Contact Information
For all refund, return, or exchange inquiries, please contact us through our official support
channels.
By placing an order with us, you acknowledge that you have read and agreed to this Refund &
Exchange Policy.